Refund policy

Seller

The operator’s OIB will be published once confirmed in the trade register. Until then, write to [email protected].

Merchant of record

Our order process is conducted by our online reseller Paddle.com. Paddle.com is the Merchant of Record for all our orders. Paddle provides all customer service inquiries and handles returns.

Paddle.com Market Limited issues invoices, calculates VAT, and processes payment data. We never see or store card details. For invoices and payment questions you can also use Paddle Support.

What this policy covers

This refund policy applies to all DigiPass charges paid through Paddle, including:

• DigiPass subscription (monthly or yearly)
• DigiPass Corporate subscription (monthly or yearly)
• One-time featured directory ads (7 / 14 / 30 days)

Plan prices are listed on the pricing page. There is no free trial; billing starts when payment succeeds.

14-day refund

You may request a full refund of a covered charge within 14 days of the payment date, no questions asked. For subscriptions this applies to the first paid charge and to renewal charges within that window. For a directory ad it applies to that one-time purchase.

After 14 days, refunds are at Paddle's discretion (for example technical failure that prevented use of the service). Cancelling a subscription stops future renewals but does not automatically refund the current period. Directory ads are one-time; cancelling a subscription does not refund an ad already bought.

How to request a refund

To request a refund:

• Email [email protected] or call 095 861 2345 with the email used at checkout, or
• Contact Paddle directly — they handle returns as Merchant of Record.

Approved refunds are returned to the original payment method. Processing time depends on your bank or card issuer.

Cancel without refund

You can cancel subscription auto-renewal at any time from Dashboard → Subscription, with no termination fee. Access continues until the end of the paid period. See also the terms of use and pricing.